BEST BUY

BEST BUY

If you purchase something from Wal-MartSearsetc. And you return the item with the receipt they will give you your money back if you paid cash or credit your account if paid by plastic.

WellI purchased a GPS for my car:
A Tom Tom XL.S from
'Best Buy'.
They have a policy that it must
Be returned within 14 days for a refund!

So after 4 days I returned it in the original box with all the items in the box with paper work and cords all wrapped in the plastic. Just as I received it including the receipt.
I explained to the lady at the return desk I did not like the way it couldn't find store names.
The lady at the refund desk said there is a 15% restock fee for items returned. I said no one told me that.
I asked how much would that be. She said it goes by the price of the item.
It will be $45 for you.
I said all you're going to do is walk over and place it back on the shelf then charge me $45 of my money for restocking? She said that's the store policy.
I said if more people were aware of it they would not buy anything here! If I bought a $2000 computer or TV and returned it I would be charged $300 restock fee? She said yes. 15%.

I said OKjust give me my money minus the restock fee.

She said since the item is over $200 dollar sshe can't give me my money back!

Corporate has to and they will mail you a check in 7 to ten days.! I said 'WHAT?'

It's my money! I paid in cash!
I want to buy a different brand..
Now I have to wait 7 to 10 days.
She said well our policy is on the back of your receipt.

I said do you read the front or back of your receipt? She said well the front! I said so do I. I want to talk to the Manager!

So the manager comes overI explained everything to him and he said wellsir they should have told you about the policy when you got the item. I said no one has ever told me about the check refund or restock fee when I bought items from computers to TVs from Best Buy. The only thing they ever discussed was the worthless extended warranty program.
He saidwellI can give you corporate phone number.

I called corporate. The guy saidwellI'm not supposed to do this but I can give you a 45 dollar gift card and you can use it at Best Buy.

I told him if I bought something and returned it you would charge me a restock fee on the item and then send me a check for the remaining 3 dollars.

You can keep your gift cardI'm never shopping in Best Buy ever again and if I'd been smartI would have charged the whole thing on my credit card! Then I would have cancelled the transaction.

I would have gotten all my money back including your stupid fees! He didn't say a word!

I informed him that I was going to e-mail my friends and give them a heads-up on the store's policy as they don't tell you about all the little caveats.

So please pass this on. It may save your friends from having a bad experience of shopping at Best Buy

It's true! Read it for yourself!!

Best Buys return policy
“Bend over and I will screw you out of your purchase price guarantee at our store”
http://www.bestbuy.com/site/olspage.jsp?type=page&contentId=1117177044087&id=cat12098
FREEDON OF SPEECH